Frequently Asked Questions
1. What types of products do you supply？

We focus on glass door hardware systems, including glass door handles, shower hinge series, bathroom knobs, glass door locks, patch fittings, glass connectors, floor springs, door closers, and automatic sliding door systems.

Our products are mainly supplied for shower rooms, office glass doors, and residential glass door applications, with a project-oriented and system-based approach.

2. Which applications are your products suitable for?

Our products are widely used in:

• Hotels and hospitality projects

• Residential developments

• Office buildings and commercial complexes

• Shopping malls and retail spaces

• Bathroom and shower enclosures

• Glass partitions and internal glass doors
  

They are designed for environments where reliable performance, durability, and clean aesthetics are required.

3. Where is your company based?

We are based in Guangzhou, China, close to major ports and logistics hubs.
This location allows us to organize shipments efficiently and support global markets with stable delivery schedules.

4. Are you a manufacturer or a trading company?

We work with a stable network of qualified manufacturing partners and focus on export operations, project support, and one-stop procurement services for glass door hardware.

By combining factory resources with professional international trade service, we help clients reduce coordination risk and improve procurement efficiency.

Order, MOQ & Lead Time

5. What is your usual MOQ?

For standard models, MOQ is usually 100–300 sets per item, depending on product type and finish.

For new cooperation or project testing, we are flexible and can support smaller mixed orders where feasible.
MOQ may vary based on product category, finish, and project requirements.

6. Do you support OEM/ODM and logo customization?

Yes. We support OEM services, including customized logos, labels, and packaging.

ODM or new product development can be discussed based on drawings, samples, technical requirements, and order quantity.

7. What is your normal lead time?

Our standard production lead time is typically 15–35 days after receipt of deposit and confirmation of technical details.

Please note: This period covers production only and does not include international shipping. Ocean freight typically requires an additional 25–55 days depending on the destination port and current global shipping conditions. We recommend planning your orders in advance to account for transit time. The final schedule will be confirmed upon order acknowledgment.

8. What is your production capacity?

With our partner factories, we can support both container-based shipments and long-term project supply.

Our capacity is suitable for continuous orders from distributors, wholesalers, and project contractors.

Markets, Quality & Certification

9. Which countries and regions have you exported to?

We have supplied products to Europe, North America, the Middle East, Southeast Asia, and other project-driven markets.

Our clients typically include building material distributors, project contractors, and bathroom solution brands, depending on project scope and market requirements.

10. What quality standards and certifications do your products meet?

Our product line is managed based on application and technical requirements:

• Mechanical & Structural Components: The majority of our products (such as glass door handles, shower hinges, knobs, patch fittings, and connectors) are structural components. These focus on mechanical durability and corrosion resistance. For these items, we provide material reports (e.g., SS304/SS316) upon request.

• Certified Performance Series: For hardware involving specific safety or performance systems, such as our EK84 & EK86 series Floor Springs, CE certification is available. To support your initial technical assessment, we provide a Compliance Verification List as proof of certification; official full reports are released upon formal order confirmation.

We advise clarifying any specific project-required certifications during the inquiry stage to ensure we match you with the appropriate compliant solutions.

Samples, Quality Control & Support

11. Can you provide samples for quality checking?

Yes. Samples are available for most models.

Sample cost and courier freight are usually borne by the buyer.
In many cases, sample costs can be refunded in subsequent bulk orders.

Sample lead time for standard items is typically 7–10 days.

12. How do you control product quality?

We apply multiple quality control stages, including:

• Incoming material inspection

• In-process quality checks

• Final inspection before packing
  

For key items, functional tests such as load-bearing, soft-closing, and opening/closing cycles are carried out to ensure stable performance.

13. Can we get visual updates on production and loading?

Yes. We can provide photos and videos of the production process, packaging, and container loading for your specific orders. This allows you to monitor the progress and quality of your goods in real-time before they leave the facility.

14. What materials and finishes are available?

We mainly use stainless steel (SS304 / SS316), zinc alloy, and high-quality brass, depending on product application.

Common finishes include satin, mirror polish, matte black, gold, and other customized finishes for project needs.

Quotation, Packaging & After-Sales

15. What information do you need to provide a detailed quotation?

To prepare an accurate quotation, please share:

• Product type and approximate quantity

• Target market

• Finish and technical requirements

• Drawings or reference photos (if available)

• Preferred packing and shipping terms
  

The more details provided, the more accurate and competitive the quotation will be.

16. What are the main advantages of your glass door hardware?

Our hardware is designed with a focus on:

• Durability and smooth operation

• High-frequency usage performance

• Strong load-bearing capability

• Corrosion resistance for humid environments

• Stable closing performance

• Easy installation for contractors
  

17. Do you support customized packaging and branding for distributors?

Yes. We can provide neutral packaging, branded packaging, barcodes, and labels according to your market requirements, helping you build a consistent brand image locally.

18. What trade terms and payment terms do you offer?

We commonly work with EXW and FOB terms.

Standard payment terms are T/T (deposit + balance before shipment).
Other arrangements can be discussed based on order value and cooperation history.

19. Do you offer technical support and installation guidance?

Yes. We can provide installation instructions, dimension drawings, and basic technical guidance to help installers use the hardware correctly and reduce after-sales issues.

20. What is your approach to product scope and certification support for initial cooperation?

We utilize a standardized and risk-controlled product structure for initial partnerships. This approach focuses on high-stability, widely-specified hardware, allowing both parties to efficiently evaluate quality and control procurement risks.

Core Initial Range:

• Standard Hardware: Glass door handles, shower hinges, bathroom knobs, patch fittings, and connectors. These are selected for their clear application and inventory stability.

• Certified Performance Series: This includes our EK84 & EK86 series Floor Springs (CE Certified), which are suitable for projects with higher technical requirements.

Certification Support Process: To support your project bidding and technical evaluation while maintaining our supply chain security, we follow a structured documentation process:

1. Initial Stage: We provide Technical Specification Sheets and Compliance Declarations that confirm the products meet the necessary standards.

2. Execution Stage: Once the cooperation is formalized or during the order fulfillment process, we provide the relevant Certification Documents to support your local compliance filings.

Our objective is to ensure technical suitability and scalable development by offering a reliable starting point for long-term cooperation.

21. How do you handle quality issues or after-sales claims?

If any quality issue occurs, please provide photos, videos, and batch information.

Our team will analyze the issue, propose a solution promptly, and—if confirmed as our responsibility—arrange replacement, compensation, or other reasonable after-sales support.

Each case is handled based on confirmed responsibility and project impact.