Frequently Asked Questions

Q: What types of products do you supply?
A:We focus on glass door hardware systems, including:

• Glass door handles

• Shower hinge series

• Bathroom knobs

• Glass door locks

• Patch fittings and glass connectors

• Floor springs and Door Closers

These are supplied as coordinated systems for shower rooms, office glass doors, and residential glass doors.

Q: Which applications are your products suitable for?
A:
Our products are widely used in:

• Hotels and hospitality projects

• Residential developments

• Office buildings and commercial complexes

• Shopping malls and retail spaces

• Bathroom and shower enclosures

• Glass partitions and internal glass doors

They are designed for environments that require reliable performance, durability, and clean, modern aesthetics.

Q: Where is your company based?
A:
We are based in Guangzhou, China, close to major ports and logistics hubs.
This allows us to organize shipments efficiently and support global markets with stable delivery schedules.

Q: Are you a manufacturer or a trading company?
A:
We work with a stable network of qualified manufacturing partners and focus on export operations, project support, and one-stop procurement services for glass door hardware.
By combining factory resources with professional international trade service, we help clients reduce coordination risks and improve procurement efficiency.

Order, MOQ & Lead Time

Q: What is your usual MOQ?
A:
For standard models, the MOQ is usually 300 sets per item, depending on product type and surface finish.
For new cooperation or project testing, we are flexible and can support smaller mixed orders where feasible. MOQ may vary based on product category, finish, and project requirements.

Q: Do you support OEM/ODM and logo customization?
A:
Yes. We support OEM services, including customized logos, labels, and packaging.
ODM or new product development can be discussed based on drawings, samples, technical requirements, and order quantity.

Q: What is your normal lead time?
A:
Our standard production lead time is typically 15–35 days after receipt of deposit and confirmation of technical details.

Please note:

• This period covers production only and does not include international shipping.

• Ocean freight usually requires an additional 25–45 days, depending on destination port and current global shipping conditions.

We recommend planning orders in advance to account for transit time. The final schedule will be confirmed in our order acknowledgment.

Q: What is your production capacity?
A:
Together with our partner factories, we can support both container-based shipments and long-term project supply.
Our capacity is suitable for continuous orders from distributors, wholesalers, and project contractors.

Markets, Quality & Certification

Q: Which countries and regions have you exported to?
A:
We have supplied products to Europe, North America, the Middle East, Southeast Asia, and other project-driven markets.
Our clients typically include building material distributors, project contractors, and bathroom solution brands.

Q: What quality standards and certifications do your products meet?
A:
Our product line is managed based on application and technical requirements:

• Mechanical & structural components
  Most of our products (such as glass door handles, shower hinges, knobs, patch fittings, and connectors) are structural components focused on mechanical durability and corrosion resistance. For these items, we can provide material reports (e.g., SS304/SS316) upon request.

• Certified performance series
  For hardware involving specific safety or performance systems, such as our EK84 & EK86 Floor Spring series, CE certification is available.
  To support your initial technical assessment, we provide a Compliance Verification List as proof of certification; official full reports are released upon formal order confirmation.

We recommend clarifying any project-required certifications at the inquiry stage so we can match you with appropriate compliant solutions.

Samples, Quality Control & Visual Updates

Q: Can you provide samples for quality checking?
A:
Yes. Samples are available for most models.

• Sample cost and courier freight are usually borne by the buyer.

• In many cases, sample costs can be refunded or deducted in subsequent bulk orders.

• Sample lead time for standard items is typically 7–10 days.
  

Q: How do you control product quality?
A:
We apply multiple quality control stages, including:

• Incoming material inspection

• In-process quality checks during machining, polishing, and assembly

• Final inspection before packing

For key items, functional tests such as load-bearing, soft-closing, and opening/closing cycles are carried out to ensure stable performance.

Q: Can we get visual updates on production and loading?
A:
Yes. We can provide photos and videos of:

• Production processes

• Packaging details

• Container loading

This helps you monitor the progress and quality of your goods in real time before shipment.

Q: What materials and finishes are available?
A:
We mainly use stainless steel (SS304 / SS316), zinc alloy, and high-quality brass, depending on product application.
Common finishes include satin, mirror polish, matte black, gold, and other customized finishes for specific project needs.

Quotation, Packaging & Terms

Q: What information do you need to provide a detailed quotation?
A:
To prepare an accurate quotation, please share:

• Product type and approximate quantity

• Target market / destination country

• Finish and technical requirements

• Drawings or reference photos (if available)

• Preferred packing and shipping terms

The more complete the information, the more accurate and competitive our quotation will be.

Q: How can I get your latest quotation?
A: Please send your product list, approximate quantity, and destination port to service@yuhardware.com . We will reply with a detailed quotation and suggestions within 24 hours on working days.

Q: What are the main advantages of your glass door hardware?
A:
Our hardware is designed with a focus on:

• Durability and smooth operation

• Reliable performance under high-frequency use

• Strong load-bearing capability

• Corrosion resistance for humid environments

• Stable closing performance

• Easy installation for contractors

These factors help reduce maintenance and after-sales issues on site.

Q: Do you support customized packaging and branding for distributors?
A:
Yes. We can provide neutral packaging, your own branded packaging, barcodes, and labels according to your market requirements, helping you build a consistent brand image locally.

Q: What trade terms and payment terms do you offer?
A:
We commonly work with EXW and FOB terms.
Standard payment terms are T/T (deposit + balance before shipment).
Other arrangements can be discussed based on order value and cooperation history.

Support, Certification Strategy & After-Sales

Q: Do you offer technical support and installation guidance?
A:
Yes. We can provide installation instructions, dimension drawings, and basic technical guidance to help installers use the hardware correctly and reduce after-sales issues.

Q: How do you define product scope and certification support for initial cooperation?
A:
We use a standardized, risk-controlled product structure for new partnerships. This focuses on high-stability, widely-specified hardware so both parties can evaluate quality efficiently and control procurement risks.

• Core initial range:
  Standard hardware such as glass door handles, shower hinges, bathroom knobs, patch fittings, and connectors—selected for clear application and inventory stability.

• Certified performance series:
  Includes our EK84 & EK86 Floor Springs (CE certified), suitable for projects with higher technical requirements.

• Certification support process:

  • Initial stage: We provide Technical Specification Sheets and Compliance Declarations confirming that products meet the required standards.

  • Execution stage: Once cooperation is formalized or orders are in process, we provide the relevant Certification Documents to support your local compliance filing.

Our goal is to ensure technical suitability and scalable development while maintaining a secure and efficient supply chain.

Q: How do you handle quality issues or after-sales claims?
A:
If any quality issue occurs, please provide photos, videos, and batch information.

Our team will:

• Analyze the root cause

• Propose a solution promptly

• If the issue is confirmed to be our responsibility, arrange replacement, compensation, or other reasonable after-sales support

Each case is handled based on confirmed responsibility and project impact.